Our Priorities
Health Status of the Nation
Ministry of Health aims to improve the
quality of life of Batswana by: Reducing
diseases and death affecting all age groups
Lowering risks associated with pregnancy
and child birth Control of communicable
and non-communicable diseases.
Customer satisfaction
To inspire confidence in consumers and
give satisfaction to health providers:
Improve consumers participation and
involvement. Institute regular user satisfaction
surveys and quality systems audits.
Organizational Efficiency and Effectiveness
The ministry undertakes the following:
Setting up an integrated health information
Define priority services of a basic health care.
Development and implementation of Policies
and standards Implement Performance
Improvement Initiatives.
Human Resource Management (HRM)
To inspire confidence in consumers and
give satisfaction to health providers:
Improve consumers participation and
involvement. Institute regular user satisfaction
surveys and quality systems audits.
Breakthrough Areas
The Ministry of Health identified key focus areas as follows:
- HIV/AIDS Prevention and Care focusing on:
- Prevention of Mother to Child Transmission Program (PMTCT)
- Anti Retroviral program
- Reduction in waiting time for Consultation
- Dispensing HIV/AIDS testing and counselling
- Staff housing
- Availability of essential and vital drugs & equipment
- Maintenance of facilities.
MoH Complaints Procedure
Patient's Charter (Setswana)
Patient's Charter (English)