Bot50

Our Priorities

Health Status of the Nation
Ministry of Health aims to improve the quality of life of Batswana by: Reducing diseases and death affecting all age groups Lowering risks associated with pregnancy and child birth Control of communicable and non-communicable diseases.

Customer satisfaction
To inspire confidence in consumers and give satisfaction to health providers: Improve consumers participation and involvement. Institute regular user satisfaction surveys and quality systems audits.

Organizational Efficiency and Effectiveness
The ministry undertakes the following: Setting up an integrated health information Define priority services of a basic health care. Development and implementation of Policies and standards Implement Performance Improvement Initiatives.

Human Resource Management (HRM)
To inspire confidence in consumers and give satisfaction to health providers: Improve consumers participation and involvement. Institute regular user satisfaction surveys and quality systems audits.

Breakthrough Areas
The Ministry of Health identified key focus areas as follows:
- HIV/AIDS Prevention and Care focusing on:
- Prevention of Mother to Child Transmission Program (PMTCT)
- Anti Retroviral program
- Reduction in waiting time for Consultation
- Dispensing HIV/AIDS testing and counselling
- Staff housing
- Availability of essential and vital drugs & equipment
- Maintenance of facilities.


Our Promise (Service Standards)
MoH Complaints Procedure
Patient's Charter (Setswana)
Patient's Charter (English)